Terms of service

 

Terms of Service

Effective date: April 2026

1. About Us

This website is operated by Kloset97. Throughout these Terms, the words “we,” “us,” and “our” refer to Kloset97.

We operate this website and online store, including all related information, content, features, tools, products, and services made available through it (together, the “Services”). Our store is hosted on Shopify, which provides the ecommerce platform that enables us to sell our products to you.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referred to on this website.

If you do not agree to these Terms, you must not use our Services.

2. Eligibility to Use Our Website

By using our Services, you confirm that you are at least 18 years old, or that you are using the website with the involvement and consent of a parent or legal guardian.

You agree to provide current, complete, and accurate information when placing an order or creating an account. You are responsible for ensuring that your account details and password, where applicable, are kept secure and confidential.

3. Our Products

We sell clothing, accessories, and related items through our website.

We make every effort to ensure that product descriptions, photographs, measurements, colours, and other details are as accurate as possible. However:

  • colours may vary depending on your screen or device settings;

  • sizing may differ slightly between brands or manufacturers;

  • minor differences in appearance may occur.

Nothing on our website constitutes a guarantee that a product will appear exactly as shown on your screen.

All products are subject to availability. We reserve the right to withdraw, amend, or discontinue any product at any time without notice.

4. Orders

When you place an order through our website, you are making an offer to purchase goods from us.

Your order is only accepted when we send you confirmation that it has been accepted and/or dispatched. We reserve the right to refuse, cancel, or limit any order at our discretion, including where:

  • a product is out of stock;

  • there is an error in pricing or product information;

  • we suspect fraudulent, unauthorised, or unlawful activity;

  • we are unable to process payment.

If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method.

You are responsible for checking your order carefully before submitting it. Once an order has been placed, we may not be able to amend or cancel it.

5. Prices and Payment

All prices shown on our website are in GBP (£) unless otherwise stated.

We take reasonable care to ensure that prices are correct at the time they are displayed. However, errors may occasionally occur. If we discover a pricing error after you place an order, we will contact you and give you the option to reconfirm the order at the correct price or cancel it.

Unless stated otherwise, prices include VAT where applicable. Delivery charges, where applicable, will be shown at checkout before you complete your order.

Payment must be received in full before your order is accepted and dispatched.

You confirm that:

  • the payment information you provide is accurate;

  • you are authorised to use the payment method provided; and

  • there are sufficient funds available to cover the transaction.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website, but dispatch and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, postal services, customs, weather conditions, strikes, force majeure events, or incorrect delivery information provided by you.

It is your responsibility to ensure that the delivery address is accurate and complete.

Risk in the goods passes to you on delivery.

Ownership of the goods passes to you once we have received payment in full.

7. Returns and Refunds

Your rights in relation to returns, refunds, and cancellations are set out in our Refund Policy.

Nothing in these Terms affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where applicable.

If you are a consumer, you may have the legal right to cancel certain orders within 14 days of receiving your goods, subject to exceptions permitted by law. Full details are set out in our Refund Policy.

Where goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, refund, or other remedy under applicable law.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, branding, product descriptions, website design, layout, and other materials, is owned by or licensed to Kloset97 and is protected by intellectual property laws.

You may use this website for personal, non-commercial use only. You must not reproduce, copy, distribute, modify, republish, transmit, display, or exploit any part of this website or its content without our prior written permission.

“Kloset97” and our logos, branding, and related marks may not be used without our prior written consent.

9. Prohibited Use

You must not use our website or Services:

  • for any unlawful purpose;

  • to commit fraud or engage in misleading or deceptive conduct;

  • to infringe our intellectual property rights or the rights of others;

  • to upload or transmit viruses, malware, or harmful code;

  • to interfere with the security, functionality, or operation of the website;

  • to scrape, crawl, harvest, or extract data from the website without permission;

  • to use bots, automated tools, AI agents, or similar systems to access or interact with the website in a way that is unauthorised or harmful;

  • to harass, abuse, threaten, defame, or intimidate any person.

We reserve the right to suspend or terminate access to our website where we believe these Terms have been breached.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services, including services provided through Shopify or other providers.

We are not responsible for the content, availability, accuracy, or practices of third-party websites or services. Accessing third-party websites is at your own risk and subject to their own terms and policies.

11. Shopify Platform

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.

However, any contract for the purchase of goods made through this website is between you and Kloset97, not between you and Shopify.

To the fullest extent permitted by law, Shopify is not liable for any aspect of any transaction, dispute, refund, delivery issue, or claim arising between you and us.

12. Reviews, Comments, and Feedback

If you submit reviews, comments, suggestions, ideas, or other materials to us, you grant us the right to use, reproduce, edit, publish, display, and share that content for lawful business purposes, including marketing and promotional purposes.

By submitting content, you confirm that:

  • you own or have the right to submit it;

  • it is accurate to the best of your knowledge;

  • it does not infringe any third-party rights;

  • it is not unlawful, abusive, defamatory, obscene, or misleading.

We reserve the right to remove any content submitted to our website at our discretion.

13. Accuracy of Information

We try to ensure that all information on our website is accurate, complete, and up to date. However, we do not guarantee that all information will always be free from errors, omissions, or inaccuracies.

We reserve the right to correct any errors, update information, or cancel orders if any information on the website is inaccurate, including after an order has been submitted.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of your statutory rights as a consumer;

  • any other liability which cannot be excluded or limited under applicable law.

Subject to the above, we shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of data, arising from your use of our website or purchase of our products.

Our total liability to you for any claim arising out of or in connection with your purchase shall not exceed the amount paid by you for the relevant product, except where the law provides otherwise.

15. Indemnity

You agree to indemnify and hold harmless Kloset97, its owners, affiliates, employees, contractors, and service providers from any claims, damages, liabilities, costs, and expenses arising out of:

  • your breach of these Terms;

  • your misuse of the website;

  • your violation of any law or third-party rights.

16. Privacy

Any personal data collected through this website will be processed in accordance with our Privacy Policy.

By using our Services, you acknowledge that your information may also be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, and delivering services.

17. Suspension and Termination

We may suspend, restrict, or terminate your access to the website or Services at any time, without notice, if we reasonably believe that you have breached these Terms or used the website unlawfully or improperly.

Any provisions of these Terms that are intended to survive termination shall continue in force, including those relating to intellectual property, liability, indemnity, and governing law.

18. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Northern Ireland, unless another part of the UK applies mandatorily based on your residence and applicable consumer law.

If you are a consumer, you may also have the benefit of mandatory legal rights in the part of the UK in which you live.

Any disputes shall be subject to the jurisdiction of the courts of the United Kingdom, subject to your statutory rights.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal obligations, or Services.

The latest version will always be posted on this page. By continuing to use our website after any changes take effect, you agree to be bound by the revised Terms.

20. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Kloset97
Email: kloset97clothing@gmail.com
Business Address: Banbridge, Co.Down, Northern Ireland